WHAT TO LOOK OUT FOR WHEN OUTSOURCING YOUR MAIL
More and more companies are opting to outsource their mail delivery. This is logical, because such supportive services require a great deal of time and energy that can be better used in carrying out the company’s core activities. Now, if you choose to outsource your mail and look for a suitable partner to do so, there are a few things you should consider. We list the most important points of interest for you.
THE RIGHT PARTNER FOR CORPORATE MAILING
This goes without saying, of course, but is still worth mentioning. All too often, companies make hasty choices and do not consider all aspects of outsourcing. It is therefore advisable to gather sufficient information. Choosing the right external mail partner is inextricably linked to a number of important pillars:
- Experience, expertise and satisfied customers
As is the case in all branches, the necessary experience with postal delivery is an absolute must. A postal company with experience and many satisfied customers knows its core business and can offer professional answers to a wide range of questions. Whether it concerns the sending of parcels, the provision of digital registered mail or multiple mail pick-ups per day.
- Customer focus and the ability to think along with you
Each customer has his own needs and questions. It is therefore important that your partner is always at your disposal and thinks along with you about how the mail processing and delivery can be optimised for your company.
- Speed and flexibility
A large proportion of mail within companies includes invoices, letters of formal notice and parcels, in other words, mail items for which timely delivery is important. When looking for a suitable postal partner, speed and flexibility are therefore important factors. A mail processing company that upholds these pillars has a big advantage.
- Costs and benefits
It is no surprise that the cost of outsourcing and possible benefits also play a major role in the choice of a suitable mail processing company. You would be smart to compare the costs of different potential partners. For example, some companies charge a processing cost and a substantial collection cost, while others, such as Easypost, do not charge a processing cost and reduce the collection cost. In addition, some operators offer volume discounts.
LOOK FOR MORE THAN JUST COST SAVINGS
EASY TRANSITION
Switching to a new way of working is always a bit awkward and often raises a lot of practical questions. That is why it is important that you take this transition into account when outsourcing your mail. The lower the barrier, the easier and more pleasant the transition will be. A mail processing partner who accompanies and takes care of you is then a good choice. At Easypost, for example, we have worked out a step-by-step plan that will make it easier for you to switch from franking machine to external mail processing. So you don’t have to worry about a thing.
MUTUAL TRUST IS KEY
For some companies, handing over the mail, like other tasks, to an external company can be a difficult task. Trust plays an important role here. On the one hand, you must have confidence in the expertise and professionalism of the external partner and give them sufficient freedom. On the other hand, the partner must also provide enough trust in you through clear communication and transparency. An easy-to-use customer zone and clear invoicing are good examples of this. If you, as a customer, are always kept up to date, trust will grow and cooperation will be raised to a higher level.
Curious about what Easypost can do for your mail delivery? Contact us now!
